--- sourceDocument: Australia Customer Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Example script that queries the Opportunity table # Example script that queries the Opportunity table {#csm-opportunity-table-script___Ref16694770} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Example Script that Queries the Opportunity Table This example script demonstrates how to query the Opportunity table in ServiceNow using custom actions to retrieve opportunities from Salesforce. It is structured in three main parts: selecting the action, calling the action, and processing the output. Show full answer Show less ## Key Features * **Selecting a Custom Action:** The script can choose from three actions based on the parameters provided: * Get All Opportunities * Get Opportunities for Account Id * Get Opportunity Details * **Input Preparation:** The script prepares the necessary inputs for the selected action, including error handling for undefined Salesforce accounts. * **Action Execution:** The script calls the selected action using the Salesforce spoke API and captures the output. * **Output Processing:** It checks for errors and maps the returned Salesforce Opportunity fields to a remote table format, ensuring proper record identification for future queries. ## Key Outcomes By utilizing this script, ServiceNow customers can effectively retrieve and manage Salesforce Opportunity data within their ServiceNow instance. It provides a structured approach to handling different querying scenarios, including error management, ensuring users can quickly resolve issues and maintain data integrity. This example script queries the opportunity table using the Get All Opportunities, Get Opportunities for Account Id, and Get Opportunity Details custom actions. The example script consists of three distinct parts: 1. The first part selects the correct custom action and prepares inputs for it. 2. The second part makes a call to the action. 3. The third part processes the outputs of the action. {#csm-opportunity-table-script__ol_u1s_tyj_v3b} ## Selecting a spoke action and preparing the inputs {#csm-opportunity-table-script__section_select_spoke_actions} In this section of the script, select one of the three custom actions that you are prepared to get opportunities from the Salesforce application: * Get All Opportunities * Get Opportunities for Account Id * Get Opportunity Details {#csm-opportunity-table-script__ul_z1q_bzj_v3b} You can decide which action to call based on the parameters included in the `v_query` function argument. /****** Choose action and prepare action inputs *****/ var action = null; var inputs = {}; // look up opportunity by salesforce record id if (v_query.isGet()) { action = "get_opportunity_details"; inputs.salesforce_opportunity_record_id = v_query.getSysId(); // look up opportunities by salesforce account id } else if (v_query.getParameter("u_sf_account_id")) { if (v_query.getParameter("u_sf_account_id") == "undefined") { gs.addInfoMessage("Opportunities cannot be retrieved because " + "this "Account does not have associated " + "Salesforce Account. Please contact System " + "Administrator."); return; } else { action = "get_opportunities_for_account_id"; inputs.salesforce_account_id = v_query.getParameter("u_sf_account_id"); } // look up all opportunities } else { action = "get_all_opportunities"; } Note that this script configures an information message if the Salesforce account is undefined when it's required by the action. The undefined value comes from the relationship that is described in [Using a related list to create the connection between the Customer Account and the Salesforce Opportunities](https://www.servicenow.com/docs/rERaL447rBG0j2ZXP0Evqg "Use a related list to link the Customer Account table with Salesforce Account Id, and the Salesforce Opportunity remote table with the same Account Id."). When the Salesforce account is undefined, there's nothing to query for in this case and the function returns without calling the spoke action. ## Calling the spoke action {#csm-opportunity-table-script__section_ed2_pzj_v3b} In this section of the script, call the action using the names of the Salesforce spoke and the selected action and store the outputs of the call. /***** Call action *****/ var outputs = sn_fd.FlowAPI.executeAction("sn_salesforce_spok." + action, inputs); ## Processing the action output {#csm-opportunity-table-script__section_pqr_szj_v3b} In this section of the script, process the outputs starting with the check for errors. /***** Process action outputs *****/ if (outputs.status != "Success") { throw new Error(outputs.error_message); } If the query doesn't return any errors, the script must process the returned records and add them as rows into the remote table. Map the Salesforce Opportunity fields into the remote table columns. var opportunities = outputs.opportunities.data; for (var i = 0; i < opportunities.length; i++) { var opportunity = opportunities[i]; v_table.addRow({ "u_sf_amount": opportunity.Amount, "u_sf_close_date": opportunity.CloseDate, "u_sf_name": opportunity.Name, "u_sf_probability": opportunity.Probability + "%", "u_sf_account_id": opportunity.AccountId, "u_sf_stage": opportunity.StageName, "u_sf_type": opportunity.Type, "sys_id": opportunity.Id, }); } Note that the Salesforce opportunity record Id is assigned to the remote table sys_id. This verifies that lists and forms for the remote table function properly and that we are able to extract the record Id using `v_query.getSysId()` the next time that the remote table script is invoked. Then display the information message if it was passed by the query. if (outputs.info_message) { gs.addInfoMessage(outputs.info_message); } ## Putting the remote table script sections together {#csm-opportunity-table-script__section_z11_k1k_v3b} The three sections of the script are included in the try-catch block to provide for error handling. (function executeQuery(v_table, v_query) { try { // place code here from: // place code here from: // place code here from: } catch (error) { gs.addErrorMessage("Error retrieving Salesforce Opportunities. " + "Please contact System Administrator."); gs.addErrorMessage("System Error: " + error.message); } })(v_table, v_query);