---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Create a task for an order case line item

# Create a task for an order case line item {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a task for an order case line item.

## Before you begin

Role required: sn_order_case.creator, sn_order_case.agent, sn_customerservice_agent, admin

## Procedure

1. Open an order case record in CSM Configurable Workspace.
2. Select an order case line item in the Order Case Line list.
3. Select Create task to display the Create New Case Line Task form.
4. Enter information in the fields on the form.
5. Select Save.  
   The system displays the new case line task record.