---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Form headers

# CSM Configurable Workspace form headers {#ariaid-title1}

Release version: Australia  
Updated June 30, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Form headers in CSM Configurable Workspace provide agents with a brief description of the case.
Form headers typically include the case short description. They can also include the action bar, record tags, and the [record presence component](https://www.servicenow.com/docs/4smCTlFYBJkk1SazEK6SBQ#csm-front-line-case-page__section_nbp_lfh_zdc).  
Figure 1. Case form header  
For more information, see [Set up a form header in CSM Configurable Workspace](https://www.servicenow.com/docs/XoI42MiyxgaUuJzoPXwgdw "You can create a form header for use in CSM Configurable Workspace.")  
Note:  
One form header configuration, CSM/FSM Configurable Workspace Header Config, is included with CSM Configurable Workspace.

## Record Information tab {#csm-workspace-form-headers__section_lz4_vvs_xrb}

The record information tab in the contextual side panel displays record details including the account and contact or consumer, the case state, and the case priority.  
The Record Information tab in the contextual side panel can include the following cards depending on the record page configuration:

* Overview: Displays relevant information about the case including the account and contact, the case priority, and the state.
* Active SLA: Displays active SLAs for the case, including time remaining, the SLA state, and any breaches.

The cards that appear in the Record Information tab can be configured in the ribbon configuration. For more information, see [Set up a ribbon configuration in CSM Configurable Workspace](https://www.servicenow.com/docs/B3jsvWKX8UL3mmHBX2~yng "Create a ribbon setting and add that setting to a ribbon configuration for CSM Configurable Workspace.").  
Figure 2. Overview card in the Record Information tab

## Form header components {#csm-workspace-form-headers__section_ebq_3ws_xrb}

For CSM Configurable Workspace, the form header is made up of individual components that can be configured with [UI Builder](https://www.servicenow.com/docs/access?context=using-ui-builder&version=australia&pubname=australia-application-development&ft:locale=en-US).

Individual components provide customers with flexible and granular configuration options. Customers can control the placement, size and spacing of these components, giving them the ability to show additional information that
agents may need.

The Data Value Block component is used to display secondary values in the form header and the Contextual side panel. .