---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Open CSM Configurable Workspace

# Open CSM Configurable Workspace {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Open CSM Configurable Workspace so that you can work on customer service cases.

## Before you begin

Role required: sn_customerservice_agent

## Procedure

1. Navigate to AllWorkspace ExperienceWorkspaces.
2. Select CSM Configurable Workspace.  
   The workspace opens in a new browser tab.

*[\>]: and then