---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add a taxonomy to your portal

# Add a taxonomy to your portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a taxonomy to organise knowledge articles and catalog items under topics which are relevant to your user. Associate a taxonomy to your portal to display the relevant topics on the widgets.

## Before you begin

Role required: sp_admin

## Procedure

1. Navigate to AllService PortalPortals.
2. On the Service Portal page, search <kbd class="ph userinput">Customer Support</kbd> in the Title column.  
   You can select any portals and a taxonomy to it.
3. On the Customer Support page, in the related list, select the Taxonomy tab.
4. In the Taxonomy tab, move any taxonomy from the Collection to the Taxonomy list.

*[\>]: and then