---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Case create component

# Case create component {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enables you to create a case to address any issues related to products and services.

Use the Case create component to let customers submit support cases from your own website. The form collects the details of the case, such as the product, asset, description, and urgency. After a customer submits a case, it appears in
the Case list component.
Note:  
Case create component supports a mobile adaptive layout.
Figure 1. Case create component

## Related components {#case-create-component__section_related}

Use the Case create component with other components on your website:

* [Case list component](https://www.servicenow.com/docs/aYAqCyHvchixHBz0H3i8wA "Use the Case list component to show customers their cases and let them open a case to see its details."): Shows the cases that customers submit.
* [Case view component](https://www.servicenow.com/docs/fS8GRMZxQjbJ0ePRooB8MA "Displays a detailed view of all case-related activities that help you to make effective decisions and act on a case. It also displays an activity tab and an attachments tab for case management."): Shows the details of a case.
* [Playbook intake component](https://www.servicenow.com/docs/r1F6tn5ot6cxseAL0ak4DA "Enable you to submit a case using the playbook guided experience, which systematically captures case details and displays the stages and activities involved in resolving the case."): Creates a case through a guided experience that shows the stages of resolution.
{#case-create-component__ul_related}