---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Catalog item component

# Catalog item component {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Displays a form to request an item or service from your third-party website. A catalog item may be available in more than one catalog and category.

Use the Catalog item component to offer a specific service or request form on your website, such as a form to request a new contact. When a customer submits the form, the system creates a request that goes to an approver.
Note:  
Catalog item component supports a mobile adaptive layout.
Figure 1. Catalog item component

## Related components {#catalog-item-web-component__section_related}

Use the Catalog item component with other components on your website:
[Catalog browse component](https://www.servicenow.com/docs/_jKAhpaDivgelDxumJpA8w "Catalog browse component enables you to browse and search catalog items from different catalogs and categories within a third-party website."): Lets customers browse and search for catalog items. When a customer selects an item, you can open the page that hosts the Catalog item component.