---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure portals

# Configure portals {#ariaid-title1}

Release version: Australia  
Updated May 7, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up and customize self-service portals to provide customers with access to knowledge bases, service catalogs, case management, and other essential features through configurable interfaces.

|-|-|
| [Customer and Consumer Service PortalsSet up the Customer and Consumer Service Portals to provide information and support to your customers.](https://www.servicenow.com/docs/ogjZwJHL8ONqR~H6b2bfog "Configure the Customer and Consumer Service Portals to provide information and support for your customers.") | [Business and Consumer Portal![]()Set up the Business and Consumer Portal to provide self-service capabilities through configurable portal widgets.](VPNtT2LN8BPF7_EixLGkeQ "Configure the business and consumer portal to provide information and support for your customers.") |
[ ]

{#configure-portals__table_portals_nav}

Portals provide self-service capabilities that enable customers to resolve issues independently and access information efficiently. ServiceNow offers multiple portal options to meet different organizational needs and customer preferences.{#configure-portals__configure-portals-overview}

[Customer and Consumer Service Portals](https://www.servicenow.com/docs/ogjZwJHL8ONqR~H6b2bfog "Configure the Customer and Consumer Service Portals to provide information and support for your customers.")

:   Create and enable self-service portals for your customers to support their needs efficiently. Integrate these portals with knowledge bases, communities, service catalogs, and chatbots. These portals provide a comprehensive self-service experience with features like AI-powered search, guest user access, and multi-factor authentication support.

[Business and Consumer Portal](https://www.servicenow.com/docs/VPNtT2LN8BPF7_EixLGkeQ "Configure the business and consumer portal to provide information and support for your customers.")

:   Set up the Business and Consumer Portal to provide self-service capabilities for your users through configurable portal widgets. Enable low-code customization of portal pages to reduce maintenance effort while delivering
    essential features like knowledge articles, service catalogs, case management, Virtual Agent, and appointment booking to support consumer needs efficiently.

**Related concepts**   

* [Set up Configurable Portal widgets](https://www.servicenow.com/docs/EOZgZd2agAPYmVj2WSsPjw "Configurable Portal widgets provide you with the ability to configure the behavior, content, and layout of a portal by configuring instance options.")