---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure appointment booking reminders

# Activate and configure appointment booking reminders for Walk-up Experience {#ariaid-title1}

Release version: Australia  
Updated June 25, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure scheduled appointment reminders for Walk-up Experience users. Reminders ensure that users attend appointments in a timely manner, and if they can't attend then reschedule or cancel an appointment.

## Before you begin

Role required: sn_csm_walkup.walkup_admin

## About this task

For using appointment booking reminders, you must activate the Appointment Booking Reminders Scheduled Job, which is not active by default. In addition, the Appointment reminder
field doesn't appear on the Appointment Booking Service Configuration form by default. You must add it to the form and configure reminders. Reminders are inactive unless a configuration is set.

## Procedure

1. To activate the Appointment Booking Reminders Scheduled Job, navigate to System DefinitionScheduled Jobs.
2. Search for Appointment Booking Reminders by name and click to open.
3. Select the Active field to activate the scheduled job.
4. Select Update.
5. To add the Appointment reminder field to the Appointment Booking Service Configuration form, navigate to Walk-up ExperienceAdministrationAppointment Configurations.
6. Select a Walk-up Experience service configuration from the list.  
   The system opens an Appointment Booking Service Configuration form.
7. Select the menu button and then select ConfigureForm Layout.
8. Select Appointment reminder from the Available list and move it to the Selected list using the add button.
9. Select Save.  
   The Appointment Booking Service Configuration form displays with the Appointment reminder field.
10. To configure an appointment reminder, choose an amount of time, in hours, from the Appointment reminder field drop-down list.  
    The hour/hours you choose represents the amount of time before a scheduled appointment that you want to send a reminder for. For example, two hours before a scheduled appointment.
11. Select Update to add the appointment reminder configuration.
{#csm-walkup-activate-appt-reminder__steps_fkj_ngk_cmb}

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