---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Remove a Walk-up Experience location

# Remove a Walk-up Experience location {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
If you permanently close down a physical Walk-up Experience location, you can
also remove the location from the Walk-up Location Queues table.

## Before you begin

Role required: sn_csm_walkup.walkup_admin

## Procedure

1. Navigate to AllCSM Walk-up ExperienceAdministrationWalk-up Locations.
2. Click the name of the walk-up location you want to remove to open the location queue record.
3. Click Delete in the form header.  
   A confirmation pop-up appears ensuring you want to delete the record.
4. Click Delete.  
   The Walk-up Experience location queue is removed from the application.
{#csm-walkup-remove-location__steps_lwv_ry3_cmb}

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