---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure AI Search Assist for Business and Consumer portal

# Configure AI Search Assist for authenticated external users in the Business and Consumer Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable the AI Search Assist to search knowledge articles in the Business and Consumer Portal.

## Before you begin

Role required: Authenticated external users with snc_external role

[Activate Customer Service Management](https://www.servicenow.com/docs/~uc_0iZN6Cu7X~RbaHKHKg "You can activate the Customer Service (com.sn_customerservice) plugin, if you have the admin role. This plugin includes demo data and activates related plugins if they aren’t already active.")

You must configure AI Search for the Business and Consumer Portal. For more information, see [Enable and configure AI Search in Service Portal](https://www.servicenow.com/docs/access?context=enable-ais-sp&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

You must enable the Typeahead Search and AI Search Assist for the authenticated external users to use the AI Search feature. For more information on the widgets, see [Typeahead Search widget](https://www.servicenow.com/docs/access?context=typeahead-search-widget&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) and [AI Search Assist widget](https://www.servicenow.com/docs/access?context=ais-assist-widget&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US).

Role required: admin

## Procedure

1. Navigate to AllSystem Web ServicesScripted Web ServicesScripted REST APIs.
2. On the Scripted REST APIs page, search and select AI Search Assist (Internal API).
3. On the AI Search Assist (Internal API) page, in the Resources related list, select search.
4. On the search page, in the Security tab, do the following:  
   * Select the Requires authentication to turn on the authentication to access resource.
   * Clear the Requires SNC Internal check box.
   * Select Update.
   {#enable-ai-search-assist-portal-auth-external-businessportal__ul_dkk_rlv_fyb}
5. Select Update.
**Related tasks**   

* [Configure AI Search Assist Actions for authenticated external users in Business and Consumer Portal](https://www.servicenow.com/docs/GtgWj0HCOBLc1xEK6928jA "Enable the AI Search Assist Actions to search knowledge articles in the Business and Consumer portal. It applies for authenticated external users with the snc_external role.")

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