---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# AI Search Assist for authenticated external users

# AI Search Assist for authenticated external users {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable AI Search Assist in the Business and Consumer portal for authenticated external users with the snc_external role.
* **[Configure AI Search Assist Actions for authenticated external users in Business and Consumer Portal](https://www.servicenow.com/docs/GtgWj0HCOBLc1xEK6928jA)**   
  Enable the AI Search Assist Actions to search knowledge articles in the Business and Consumer portal. It applies for authenticated external users with the snc_external role.
* **[Configure AI Search Assist for authenticated external users in the Business and Consumer Portal](https://www.servicenow.com/docs/KyA6TzCJ65FiMIy4YGjeTQ)**   
  Enable the AI Search Assist to search knowledge articles in the Business and Consumer Portal.

**Related concepts**   

* [AI Search Assist for authenticated external users](https://www.servicenow.com/docs/EPMMhznR0KQDDWNeD9G~DQ "Enable AI Search Assist in the Customer and Consumer Service Portals for authenticated external users with the snc_external role.")