---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# AI Search Assist for authenticated external users

# AI Search Assist for authenticated external users {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable AI Search Assist in the Customer and Consumer Service Portals for authenticated external users with the snc_external role.
* **[Configure AI Search Assist Actions for authenticated external users](https://www.servicenow.com/docs/jExE1x8CpQ8Wsi6_8M3gVw)**   
  Enable the AI Search Assist Actions to search knowledge articles in the Customer and Consumer Service Portals. It applies for authenticated external users with the snc_external role.
* **[Configure AI Search Assist in the Customer and Consumer Service Portals for authenticated external users](https://www.servicenow.com/docs/CVLa6z26DpNOyr2Jw7DBwQ)**   
  Enable the AI Search Assist to search knowledge articles in the Customer and Consumer Service Portals. It applies for authenticated external users with snc_external role.

**Related concepts**   

* [AI Search Assist for authenticated external users](https://www.servicenow.com/docs/K_5KSaf8A9YTBhGxrBdFHg "Enable AI Search Assist in the Business and Consumer portal for authenticated external users with the snc_external role.")
* [Using generative AI in portal case form](https://www.servicenow.com/docs/BhmNp~rXTmGQEcF6yHFaNg "Guide requesters through a self-service flow to find solutions to their problems using Genius Results and reduce the number of cases created.")