---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Configure Web Embeddables

# Configure Web Embeddables {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Web Embeddables enables you to embed the ServiceNow components into external websites outside of the ServiceNow environment. Use the default components or create custom components to interact with the ServiceNow platform. Dedicated APIs support real-time data exchange without requiring users to access the ServiceNow instance directly.
The Web Embeddables homepage displays modules, components, and provides an overview on how to configure and embed components. It also shows Frequently Asked Questions that provide insights into the most common queries
asked by users.

## Web Embeddables overview {#using-web-embeddables__section_nyd_jgk_bcc}

You can configure and embed the following ServiceNow components on third-party websites. {#using-web-embeddables__table_k52_ps4_dcc__entry__2}

| Component | Description |
|-|-|
| [Case list component](https://www.servicenow.com/docs/aYAqCyHvchixHBz0H3i8wA "Use the Case list component to show customers their cases and let them open a case to see its details.") | A list of cases with key details such as number, short description, and status. |
| [Case view component](https://www.servicenow.com/docs/fS8GRMZxQjbJ0ePRooB8MA "Displays a detailed view of all case-related activities that help you to make effective decisions and act on a case. It also displays an activity tab and an attachments tab for case management.") | The details of one case, with activity, attachments, and a process tab that displays relevant playbooks. |
| [Case create component](https://www.servicenow.com/docs/au4WYN8w8G4wlTqt0DyScA "Enables you to create a case to address any issues related to products and services.") | A form to submit a case for issues related to products and services. |
| [Catalog item component](https://www.servicenow.com/docs/cIgOc_3PK3Xz~kenmuzwRQ "Displays a form to request an item or service from your third-party website. A catalog item may be available in more than one catalog and category.") | A form to request an item or service. |
| [Knowledge article view component](https://www.servicenow.com/docs/3Q3KyuS3Yd~0r96L_zQ0TA "Use the Knowledge article view component to show a knowledge article inside your own help pages.") | A knowledge article with its title, author, view count, and read time. Users can rate the article and switch the display language. |
| [Data visualization component](https://www.servicenow.com/docs/FnIt23Kp4synckTYxpgr8w "Enables you to display a graphical representation of information from any ServiceNow table, using visual elements such as single score, pie chart, donut, and semi donut. Use this component to monitor activities related to cases, incidents, and so on, that can help you to take decisions based on the information shown.") | Data from any table as a score, pie, donut, or semi-donut chart. |
| [Playbook intake component](https://www.servicenow.com/docs/r1F6tn5ot6cxseAL0ak4DA "Enable you to submit a case using the playbook guided experience, which systematically captures case details and displays the stages and activities involved in resolving the case.") | A guided experience for submitting a case, with the stages and activities involved in resolving it. |
| [Catalog browse component](https://www.servicenow.com/docs/_jKAhpaDivgelDxumJpA8w "Catalog browse component enables you to browse and search catalog items from different catalogs and categories within a third-party website.") | Catalog items that you can browse by catalog or category, or search by keyword. |
| [Object list component](https://www.servicenow.com/docs/Hbxq7e88Zhf02DyN6wE~PA "Enables you to display records from different tables with their related actions in a list format. It supports bulk and inline actions like editing fields, assigning items, or changing states directly from the list. It also shows various record types such as interactions or orders.") | Records from any table in a list, with bulk and inline actions. |
[Table 1. Available web components]

{#using-web-embeddables__table_k52_ps4_dcc}

## Web Embeddables end-to-end flow {#using-web-embeddables__section_w4w_pv1_cjc}