---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Data models

# Data models {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create structured and flexible data models to represent the need across various industries.
{#data-models__table_j1n_vv5_41c__entry__2}

| Task | Description |
|-|-|
| [Configure Service Model Foundation](https://www.servicenow.com/docs/NErmx0wMjO0qzsbHT0is9Q "Configure the Service Model Foundation feature to enable a foundational data model framework. You can use this framework to create structured and flexible data models that represent your business needs.") | Create foundational data models, such as service organizations, internal and external organizations, and households. |
| [Configure customer data models for B2B2C](https://www.servicenow.com/docs/YUy5VDeMpFsIIDMA7FbDvA "Enable business customers to support their end consumers by creating cases and tracking services for products and offerings, using the business-to-business-to-consumer (B2B2C) data model.") | Configure the B2B2C data model to let business customers support end consumers by creating cases and tracking services for the products and offerings they use. |
[Table 1. Setting up service and data models]

{#data-models__table_j1n_vv5_41c}