---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Email Interaction for CSM reference

# Email Interaction for CSM reference {#ariaid-title1}

Release version: Australia  
Updated April 3, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Lookup data and configuration details for Email Interaction for CSM. Use these references when setting up or managing email interactions in Customer Service Management.