---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Enable language option for guests

# Enable language selection for guest users {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The language selector widget enables guest users and unauthenticated users to select,
view, and update content in their preferred language.

When a user selects a preferred language, the portal content reloads into the selected language. The widget is enabled by default on the Knowledge portal, the Customer Service Management portal, and the Consumer Service portal.
Users can map their languages with regions to view all available languages in the form of a pop-up on the same screen.

To enable the language selector on the business portal, see [Enable a language selector in portal headers](https://www.servicenow.com/docs/access?context=configure-header-menu&version=australia&pubname=australia-platform-user-interface&section=enable-lang-selector-widget&ft:locale=en-US).  
Figure 1. Language selector widget

If languages aren't grouped, users can view all available languages as a full-screen experience.  
Note:  
The full screen mode is available in the mobile view.  
Figure 2. Language selection experience without region grouping
**Related topics**   

* [Enable language selector widget](https://www.servicenow.com/docs/access?context=configure-header-menu&version=australia&pubname=australia-platform-user-interface&section=enable-lang-selector-widget&ft:locale=en-US)
* [Service Portal properties](https://www.servicenow.com/docs/access?context=properties-service-portal&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US)
* [Create regions for language selection in portals](https://www.servicenow.com/docs/access?context=create-regions&version=australia&pubname=australia-platform-administration&ft:locale=en-US)