---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Avoid future internal role assignments for external users

# Avoid future internal role assignments for external users {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable a property to avoid external users from being assigned the snc_internal role.

## Before you begin

Role required: csm_guided_setup_user and security_admin

## Procedure

1. Navigate to AllCustomer ServiceAdministrationGuided Setup and select Get Started.
2. In the Fix External User Role Assignment category, select Get Started and then select Avoid such role assignments in future.
3. Set the glide.security.explicit_roles.enable_internal_user_blacklist property to true.

*[\>]: and then