---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Guest experience

# Guest users experience on Consumer Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Guest users can access the Consumer Portal home page and view public elements, including the header, menu, footer, and banner widgets, without logging in.

Guest users landing on the Consumer Portal can access the home page and several public elements, including the header, menu, footer, and banner widgets, which feature the Browse Services and
FAQs buttons.

They can also view taxonomy topic cards showcasing public content, such as articles and catalog items, and the Knowledge quick link widget displaying public articles.

However, on selecting any card, button, or menu items, the guest users are redirected to the login page.
**Related concepts**   

* [Guest users experience on Business Portal](https://www.servicenow.com/docs/zyyG_Wy~IJev1vS4aEY8aQ "Guest users can view the header, footer, knowledge articles cards, and resources menu on the home page.")
* [Enable language selection for guest users](https://www.servicenow.com/docs/wB7am2HVjk3yCNUFSo0Vug "The language selector widget enables guest users and unauthenticated users to select, view, and update content in their preferred language.")