---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Import wrap-up codes

# Import wrap-up codes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Import wrap-up codes from your contact center provider to ensure that each customer interaction is classified appropriately. For example, you can specify whether a call was for technical support, billing, or a product
return.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllContact Center Integration CenterCCaaS Admin Console  
   Figure 1. Admin console wrap-up codes import
2. Select a contact center provider to import wrap-up codes from.
3. Either fetch all wrap-up codes or search for specific wrap-up codes from the provider.
4. Import all the wrap-up codes or select individual wrap-up codes to import.
5. Tap Import selected to import the wrap-up codes.
6. Review the list of wrap-up codes to confirm that the import was successful.  
   Note:  
   Newly imported wrap up codes and wrap up codes that previously existed in your ServiceNow® instance are shown in two separate lists on the confirmation page.

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