---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Install the ServiceNow Add-in for Microsoft Outlook

# Install the ServiceNow Add-in for Microsoft
Outlook {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Installing the ServiceNow Add-in for Microsoft
Outlook enables you to interact with the ServiceNow
platform from within Microsoft Outlook.

## Before you begin

Role required: sn_customerservice.contact_manager

Your admin must provide you with the manifest.xml file by logging into the ServiceNow instance and enabling the ServiceNow Add-Ins for Office

## Procedure

1. Navigate to Microsoft Outlook in your ServiceNow instance.
2. In Microsoft Outlook, click the ellipsis (...) in the menu bar.
3. Select Get Add-ins.
4. In the Office Add-ins window, navigate to All add-insMy add-ins.
5. From the Custom add-ins tile and select Add from file from the Add a custom add-in drop-down list.
6. Select the manifest.xml file that your admin provided.
7. Click Install.
8. Click ServiceNow add-in in Microsoft Outlook to open the login page.
9. Log in with your ServiceNow instance credentials (the same credentials you use to log into the ServiceNow platform).
10. Select Allow to authorize the connection.

## Result

You can now connect to your account on your ServiceNow instance and interact with its records from within Microsoft Outlook.

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