---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Login to the portal

# Log in to the Consumer Service Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the name and password that you created during the registration process to log in
to the Consumer Service Portal.

## Before you begin

Role required: sn_customerservice.consumer

## Procedure

1. Navigate to the Consumer Service Portal.
2. Select Log in in the portal header.
3. Fill in the fields on the Log in pop-up window.
4. Select Log in.  
   You are logged in to the Consumer Service Portal and your name and profile picture appears in the portal header.
{#log-in-to-consumer-service-portal__steps_nn3_gtp_45b}
**Related tasks**   

* [Register for the Consumer Service Portal](https://www.servicenow.com/docs/RkBBcfxzVk_5_I5TFZ3IYw "Register for the Consumer Service Portal to gain access and create a consumer profile.")
* [Change your password from the Consumer Service Portal](https://www.servicenow.com/docs/7YhkFbyz1906rqDPeftwyg "Change your password from the consumer portal.")