---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Manage customer registration

# Manage customer registration requests from Business Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Users with the customer administrator role can approve or reject registration requests that customers submit from the business portal.
**Related concepts**   

* [Customer contact self-registration on Business Portal](https://www.servicenow.com/docs/c1PeRZYH7bp6t816BLAikQ "The self-registration feature enables new customer contacts to submit registration requests through the business portal.")

## Approve a registration request with a valid registration code on Business Portal {#ariaid-title2}

Approve a registration request from a user that was submitted from the business portal with a valid registration code.

### Before you begin

Role required: sn_customerservice.customer_admin

### Procedure

1. Navigate to the business portal.
2. Select NotificationsView all notifications.  
   The Approvals card displays registration requests.
3. Select the desired request from the Approvals card.
4. Select Approve.  
   A user account is created and an email is sent to the contact's email address with a user ID and temporary password. The user is also assigned these roles: sn_esm_user and snc_external.
**Related concepts**   

* [Manage customer registration requests from Business Portal](https://www.servicenow.com/docs/O6ShPv9e4_SLxEUF2bo57A#manage-cust-registration-requests-business-portal "Users with the customer administrator role can approve or reject registration requests that customers submit from the business portal.")  
**Related tasks**   

* [Reject a registration request](https://www.servicenow.com/docs/O6ShPv9e4_SLxEUF2bo57A#t_RejectRegRequest-businessportal "Reject a registration request from a user that was submitted from Business Portal.")

## Reject a registration request {#ariaid-title3}

Reject a registration request from a user that was submitted from Business Portal.

### Before you begin

Role required: sn_customerservice.customer_admin

### Procedure

1. Navigate to the business portal.
2. Select NotificationsView all notifications.  
   The Approvals card displays registration requests.
3. Select the desired request from the Approvals card.
4. Select Reject.  
   A rejection email is sent to the requester's email address.
**Related concepts**   

* [Manage customer registration requests from Business Portal](https://www.servicenow.com/docs/O6ShPv9e4_SLxEUF2bo57A#manage-cust-registration-requests-business-portal "Users with the customer administrator role can approve or reject registration requests that customers submit from the business portal.")  
**Related tasks**   

* [Approve a registration request with a valid registration code on Business Portal](https://www.servicenow.com/docs/O6ShPv9e4_SLxEUF2bo57A#t_ApproveRegRequestWithValidCode-businessportal "Approve a registration request from a user that was submitted from the business portal with a valid registration code.")

*[\>]: and then