---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Manage customer registration

# Manage customer registration requests {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Users with the customer administrator role can approve or reject registration requests
that customers submit from the Customer Service Portal.
**Related tasks**   

* [Approve a registration request with a valid registration code](https://www.servicenow.com/docs/jxWZOrWWwlIBRf928lhtVg#t_ApproveRegRequestWithValidCode "Approve a registration request from a user that was submitted from the Customer Service Portal with a valid registration code.")
* [Reject a registration request](https://www.servicenow.com/docs/jxWZOrWWwlIBRf928lhtVg#t_RejectRegRequest "Reject a registration request from a user that was submitted from the Customer Service Portal.")

## Approve a registration request with a valid registration code {#ariaid-title2}

Approve a registration request from a user that was submitted from the Customer
Service Portal with a valid registration code.

### Before you begin

Role required: sn_customerservice.customer_admin

### Procedure

1. Navigate to the customer portal.
2. Click Approvals.  
   The Approvals list displays registration requests with these states: Requested and No Longer Required.
3. Click a request in the Approvals list with a state of Requested.
4. If desired, add any Comments to this request.
5. Click Approve.  
   A user account is created and an email is sent to the contact's email address with a user ID and temporary password. The user is also assigned these roles: sn_esm_user and snc_external.
**Related concepts**   

* [Manage customer registration requests](https://www.servicenow.com/docs/jxWZOrWWwlIBRf928lhtVg#manage-cust-registration-requests "Users with the customer administrator role can approve or reject registration requests that customers submit from the Customer Service Portal.")  
**Related tasks**   

* [Reject a registration request](https://www.servicenow.com/docs/jxWZOrWWwlIBRf928lhtVg#t_RejectRegRequest "Reject a registration request from a user that was submitted from the Customer Service Portal.")

## Approve a registration request with an invalid registration code {#ariaid-title3}

Approve a registration request from a user that was submitted from the Customer
Service Portal with an invalid registration code.

### Before you begin

Role required: sn_customerservice.customer_admin

### Procedure

1. Navigate to AllCustomer ServiceAdministrationPending Registrations Requests.
2. Select a registration request with a state of Pending.
3. Select an Account for the requester.
4. Select Update.  
   The registration request is sent to the customer administrator of the assigned account.
**Related tasks**   

* [Approve a registration request with a valid registration code](https://www.servicenow.com/docs/jxWZOrWWwlIBRf928lhtVg#t_ApproveRegRequestWithValidCode "Approve a registration request from a user that was submitted from the Customer Service Portal with a valid registration code.")
* [Reject a registration request](https://www.servicenow.com/docs/jxWZOrWWwlIBRf928lhtVg#t_RejectRegRequest "Reject a registration request from a user that was submitted from the Customer Service Portal.")

## Reject a registration request {#ariaid-title4}

Reject a registration request from a user that was submitted from the Customer
Service Portal.

### Before you begin

Role required: sn_customerservice.customer_admin

### Procedure

1. Navigate to the customer portal.
2. Click My Approvals.
3. Click a request in the Approvals list with a state of Requested.
4. Click Reject.  
   An email regarding the rejection is sent to the requestor's email address.
**Related concepts**   

* [Manage customer registration requests](https://www.servicenow.com/docs/jxWZOrWWwlIBRf928lhtVg#manage-cust-registration-requests "Users with the customer administrator role can approve or reject registration requests that customers submit from the Customer Service Portal.")  
**Related tasks**   

* [Approve a registration request with a valid registration code](https://www.servicenow.com/docs/jxWZOrWWwlIBRf928lhtVg#t_ApproveRegRequestWithValidCode "Approve a registration request from a user that was submitted from the Customer Service Portal with a valid registration code.")

*[\>]: and then