---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Add custom parameter to a new category

# Add custom parameter to a new category {#ariaid-title1}

Release version: Australia  
Updated February 4, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a custom category and add a custom parameter to it.

## Before you begin

Role required: admin

## Procedure

1. In the Define scoring parameter step, select Add newParameter to add parameter.
2. In the pop-up window, select the radio button Create new category \& add parameter to existing category.
3. Enter a category name and a short description.
4. Select Next.
5. Add new parameter details to the new category.  
   The error shows at field level as soon as the user types the name that is the same as an existing parameter.
6. Select Save.
{#add-new-custom-parameter-to-a-new-category__steps_ix4_jzq_23c}

## Result

The new parameter is added to the newly created category. You get a confirmation message that a new category and parameter are added.

*[\>]: and then