---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Change insight field

# Change insight to use a different field for trending topics {#ariaid-title1}

Release version: Australia  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Change the field used in a trending topics insight to display data from a different field, such as changing from Assignment Group to Consumer or Product.

## Before you begin

Role required: admin

## About this task

For trending topics insights, it is simple to change the field being analyzed. This procedure allows you to duplicate an existing insight and modify it to use a different field while preserving optimization and
formatting.

The Trending topics dashboard uses different UI Builder Component names. These include OOB Trending Topics Dashboard, Top Trends, and Trending topics by Field Insight (accounts, products, assignment group, channels). Additional components
include Topic Details Dashboard, Topic Over Time Visualization, Topic Breakdown Visualization, and Topic Affected Regions Visualization.

## Procedure

1. Navigate to AllUI Builder.
2. Under Components tab search for the corresponding component.  
   For example, open OOB Trending Topics Dashboard. Make a clone if needed.
3. Select Insight Carousel Item 1 and [duplicate](https://www.servicenow.com/docs/access?context=duplicate-components&version=australia&pubname=australia-application-development&ft:locale=en-US) it.  
   Drag the newly duplicated component to reorder as needed.
4. Select the component within the carousel item and on the right-hand panel, change the field to your desired field ID.
5. Select Save.  
   The insight now displays trending topics data based on the newly specified field.
**Related tasks**   

* [Add a filter](https://www.servicenow.com/docs/ZNi9cJrxpUJLGD7ggBUBPA "Add a new filter to a UI Builder dashboard to enable users to refine data views based on additional fields such as consumer, product, or other custom fields.")
* [Change graph visualization](https://www.servicenow.com/docs/tyBGE9bJOPRfmW20j9S86Q "Change a graph visualization to a different type within the same graph group, such as converting a bar chart or area chart.")
* [Configure trending topics dashboard](https://www.servicenow.com/docs/hcgrOyFT_taHb99b9NiItw "Configure the trending topic dashboard to identify clusters of related records, visualize their volume and sentiment over time, and use AI-generated insights to resolve issues.")

*[\>]: and then