---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Components installed with voice

# Components installed with voice {#ariaid-title1}

Release version: Australia  
Updated May 18, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Information about the roles, tables, and scheduled jobs that are installed with Voice Agents.

## AI voice agent roles {#components-installed-with-voice__voice_agent_roles}

The following table lists the roles installed with the Voice for ServiceNow Otto plugin.
{#components-installed-with-voice__voice_agent_roles__entry__2}

| Role | Description |
|-|-|
| `sn_voice_aia.admin` | Provides access to agents configuration flow. |
| `sn_voice_aia.guest` | Enables employees to use AI voice agents without authentication. |
| `sn_voice_aia.integration` | Enables access to integrations such as Genesys. |
[ ]

## AI voice agent attributes {#components-installed-with-voice__voice_agent_attributes}

The AI voice agent attributes enable you to configure the authentication functionality for AI voice agents. Navigate to AllSystem DefinitionTables and search for the Now Assist Deployment Config Attributes table to view the attributes.

The following table lists the attributes related to AI voice agent configuration.
{#components-installed-with-voice__voice_agent_attributes__entry__2}

| Attribute | Description |
|-|-|
| `voice_max_retries` | The maximum number of retries allowed for successful authentication before the user account is locked. The default value is <kbd class="ph userinput">3</kbd>. |
| `voice_minutes_account_is_locked` | The number of minutes the user account is locked for, following maximum retries. The default value is <kbd class="ph userinput">1440</kbd> minutes. |
[ ]

## AI voice agent system properties {#components-installed-with-voice__voice_agent_system_properties}

The following table consists of system properties to set up AI voice agents.
{#components-installed-with-voice__voice_agent_system_properties__entry__2}

| Property | Description |
|-|-|
| `sn_aia.enable_voice_agent_setup` | The system property to enable AI voice agents. Set the value of the property to <kbd class="ph userinput">true</kbd> to enable AI voice agents on the instance. |
[ ]

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