---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Set up the Troubleshooting steps identification AI agent

# Configure AI Search to use with the Troubleshooting steps identification AI agent {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure AI Search with the Troubleshooting steps identification AI agent to fetch the relevant cases and knowledge articles that could help solve your issue.

## Before you begin

Role required: admin

## About this task

This AI agent relies on AI Search for fetching the relevant cases and knowledge articles that could help solve your issue. For more information on configuring AI Search, see [Using AI Search with CSM Configurable Workspace](https://www.servicenow.com/docs/A1msg~AOhOG3Gbe1yigc4A "Use the ServiceNow AI Search application with CSM Configurable Workspace.") and [Semantic index configuration for indexed sources](https://www.servicenow.com/docs/access?context=semantic-index-cfg-ais&version=australia&pubname=australia-platform-administration&ft:locale=en-US).

## Procedure

1. Navigate to AllAI SearchIndexed Sources\[CSM AIS\] Case.
2. In the Semantic Index Configuration related list, select Body.
3. Select Active.
4. Select Save.

*[\>]: and then