---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Change portal password

# Change your password from the Consumer Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Change your Consumer Portal password from your profile settings.

## Before you begin

Role required: sn_customerservice.consumer

## Procedure

1. Select your user name in the portal header to display the user profile information.
2. Select Change Password.
3. Fill in the fields on the Change Password form.  
   {#password-change-consumer-portal__table_czw_ftc_nr__entry__2}

   | Field | Description |
   |-|-|
   | Current Password | The current password. This field is automatically filled in. |
   | New Password | The new password. This password must: * Be a minimum of eight characters in length * Include at least one uppercase and one lowercase letter * Include at least one number {#password-change-consumer-portal__ul_jmf_jzb_dv} |
   | Confirm Password | Retype the new password. |
   [Table 1. Change Password form fields]

   {#password-change-consumer-portal__table_czw_ftc_nr}
4. Select Change.
{#password-change-consumer-portal__steps_jmq_gqx_whb}
**Related tasks**   

* [Log in to the Consumer Portal](https://www.servicenow.com/docs/tjY7usUBtJ3hC1u4RR62Kg "Log in to the Consumer Portal to access your cases, products, and profile information.")