---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer Contracts and Entitlements reference

# Customer Contracts and Entitlements reference {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reference topics provide additional information on service contract life cycle and forms available within the Customer Contracts and Entitlements application.

## What to explore next {#pss-reference__section_hld_dkf_zfc}

To learn more about configuring and using Customer Contracts and Entitlements, see:

* [Configure Customer Contracts and Entitlements](https://www.servicenow.com/docs/qiGj1~yN0idcnerIYdNYXA "Use the Customer Contracts and Entitlements application to configure and display customer contracts and entitlements.")
* [Using Customer Contracts and Entitlements](https://www.servicenow.com/docs/q6UCAmx~V3xTgZsOOpjTvQ "Learn how consumers, managers, agents, and administrators use the Customer Contracts and Entitlements application to generate customer contracts and contract lines.")
{#pss-reference__ul_ild_dkf_zfc}