--- sourceDocument: Australia Customer Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Portal Knowledge Quick Links widget instance options form # Portal Knowledge Quick Links widget instance options form {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Portal Knowledge Quick Links Widget Instance Options The Portal Knowledge Quick Links widget allows you to configure how knowledge articles are displayed on a portal page. This functionality helps users quickly access relevant articles, enhancing their experience and promoting knowledge sharing within the organization. Show full answer Show less ## Key Features * **Knowledge Table:** Default is set to the Knowledge \[kbknowledge\] table. * **Display Articles:** Options include: * Manually select: Choose specific articles. * Dynamic query: Use a defined query to filter articles. * Criteria based: Select articles based on criteria like Most Viewed or Most Useful. * **Sort by:** Sort articles by fields in the Knowledge table, defaulting to View Count. * **Sort Order:** Choose between ascending (a to z) or descending (z to a) order of articles. * **Title:** Required title for the widget, defaulting to "Article Quicklinks." * **Show Carousel:** Toggle between carousel and grid view for displaying articles. * **Max Quicklinks to Display:** Set the limit of visible articles, with a default of 10. * **Show Author/View Count/Last Updated/Rating:** Options to display additional article metadata. * **Article View Page:** Default page set to display when an article card is accessed. ## Key Outcomes By configuring this widget, ServiceNow customers can effectively customize the presentation and accessibility of knowledge articles, ensuring that users can quickly find the most relevant and useful information, ultimately leading to improved service delivery and user satisfaction. The instance options enable you to configure the Portal Knowledge Quick Links widget on a portal page. {#r-port-know-quick-links-inst-options__table_csm_base_entities__entry__2} | Instance option | Description | |-|-| | Knowledge Table | Table from which the records shown as a card on the widget are selected. By default, this field is set to the Knowledge \[kb_knowledge\] table. | | Display Articles | Displays knowledge articles from the associated knowledge base. The available options are: * Manually select: Displays knowledge articles chosen in the Manually Select Articles field. * Dynamic query: Displays knowledge articles that meet the condition of a query in the Knowledge \[kb_knowledge\] table defined in the Dynamic Query field. If no query is provided, all knowledge articles are displayed in the widget. For more information, see[Generate an encoded query string through a filter](https://www.servicenow.com/docs/access?context=t_GenEncodQueryStringFilter&version=australia&pubname=australia-platform-user-interface&ft:locale=en-US) * Criteria based: Displays knowledge article based on the criteria Most viewed, Most useful, and Featured. The criteria is determined by the View field in the Knowledge \[kb_knowledge\] table. {#r-port-know-quick-links-inst-options__ul_yff_5zs_byb} The default selection is Criteria based. Note: Currently, if you select None, the selection is set to Criteria based. | | Manually Select Articles | The knowledge base articles to appear on the widget that are chosen manually from a set of predefined articles associated with the portal using the knowledge base ID of the article. This field applies only when Manually select is selected from Display Articles. | | Dynamic Query | Query to filter the records to display on the widget | | Criteria Based | Displays articles on the widget based on the selected criteria. The available options are: * Most Viewed * Most Useful * Featured {#r-port-know-quick-links-inst-options__ul_flk_nnv_2zb} This field applies only when Criteria based is selected from Display articles. Note: Currently, if you select None, the criteria is set to Most Viewed. | | Sort by | Determines the field in the Knowledge \[kb_knowledge\] table by which quick links are sorted and displayed on the widget. The default value is View Count. This field applies only when Manually select or Dynamic query is selected from Display articles. | | Sort Order | The order in which knowledge articles appear on the widget. By default, the order is z to a The available options are: * z to a * a to z {#r-port-know-quick-links-inst-options__ul_o1y_3gw_fzb} This field applies only when Manually select or Dynamic query is selected from Display articles. Note: Currently, if you select None, the order is set to z to a. | [Table 1. Data fields on the Instance form] {#r-port-know-quick-links-inst-options__table_csm_base_entities} {#r-port-know-quick-links-inst-options__table_mbz_4kv_2zb__entry__2} | Instance option | Description | |-|-| | Title | Required title of a Portal Knowledge Quick Links widget. The default text is Article Quicklinks. | [Table 2. Presentation fields on the Instance form] {#r-port-know-quick-links-inst-options__table_mbz_4kv_2zb} {#r-port-know-quick-links-inst-options__table_njh_qkv_2zb__entry__2} | Instance option | Description | |-|-| | Show Carousel | Option to switch between carousel view and grid view. | | Max Quicklinks to Display | Number of knowledge article quick links to appear by default on the widget. Note: The default value is 10. | | Glyph | Glyph to appear on all cards chosen from a set of predefined glyphs. | | Show Author | Option to display the author's name. | | Show View Count | Option to display the total number of views of an article. | | Show Last Updated | Option to display the date of the last changes made to an article. | | Show Rating | Option to display the rating received on an article. The appearance of the star rating is defined by the (glide.knowman.show_star_rating) system property. | | Article View Page | The article page that opens when the article card is accessed. By default, this field is set to the Knowledge Article View (kb_article_view) page. | [Table 3. Behavior fields on the Instance form] {#r-port-know-quick-links-inst-options__table_njh_qkv_2zb} **Related concepts** * [Portal Knowledge Quick Links widget](https://www.servicenow.com/docs/nkjkuRHHz7EZ5uUbpWAW8Q "The Portal Knowledge Quick Links widget displays a list of relevant knowledge articles for quick access on the portal. The card displays article details such as the title, preview, author, view count, rating, and updated date in the widget.​") **Related tasks** * [Add and configure the Portal Knowledge Quick Links widget](https://www.servicenow.com/docs/1w38xxpOeUxi1B6Tr~xFMA "Add a Portal Knowledge Quick Links widget to the portal and modify its data, presentation, and behavior.")