---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Register a product

# Register a product from the Consumer Service Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Users with the consumer role can register their products from the Consumer Service
Portal.

## Before you begin

Role required: sn_customerservice.consumer

## About this task

Registering a product associates it with your account so that support agents can view your product details when you submit a case. Registered products appear in your My Products list and can be referenced when creating or updating cases.{#register-product-consumer-portal__register-product-consumer-portal-context-1}

## Procedure

1. Log in to the Consumer Service Portal.
2. Select Support in the portal header and then select Register Product.
3. Type a search term in the search field and press Enter to display a list of products.
4. Select the Select button on the card for the desired product.
5. Enter the Serial Number and the Purchase Date for the selected product.
6. Select Register.  
   After the product is successfully registered, it appears in the My Products list, which includes the products registered to the current user.
**Related tasks**   

* [View a list of products from the Consumer Service Portal](https://www.servicenow.com/docs/ByeKQ9s~RG3oMfIyGIZppw "Users with the consumer role can view a list of their registered products from the Consumer Service Portal.")
* [Access your list of install base items from the Consumer Service Portal](https://www.servicenow.com/docs/iJ8FhZN0ZubU7iJytM8ecg "View and manage the install base items registered to you from the Consumer Service Portal.")