---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Register a product

# Register a product from the Consumer Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Register a product on the Consumer Portal to track it in your account and access product-specific support.

## Before you begin

Role required: sn_customerservice.consumer

## About this task

Registering a product links it to your account so that support agents can view your product details when you submit a case. Registered products appear in your Manage products list and can be referenced when creating or updating cases.{#register-product-on-consumer-portal__register-product-on-consumer-portal-context-1}

## Procedure

1. Log in to the Consumer Portal.
2. Navigate to My hubRegister product in the portal header.
3. Enter a search term in the search field and press Enter to display a list of products.
4. Select the Select button on the card for the product.
5. Enter the Serial Number and the Purchase Date for the selected product.
6. Select Register.

## Result

After the product is successfully registered, it appears in the Manage products list.
**Related tasks**   

* [View a list of products from the Consumer Portal](https://www.servicenow.com/docs/~YNZ24QoiNK~_J3qlcjVYA "View the list of products registered to your account from the Consumer Portal and access details for each product.")
* [Access your list of install base items from the Consumer Portal](https://www.servicenow.com/docs/0pzyRBoJ5~t3xPeCirJMcA "View install base items registered to your account from the Consumer Portal, including details for each device or service.")

*[\>]: and then