---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Renamed entities

# Service Model Foundation renamed Entities {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.
{#renamed-entities__table_ulw_tmd_d3c__entry__4}

| Table name | Previous label | New label | Effective from |
|-|-|-|-|
| sn_customer_service_organization | Service Organization | Organization Core | Service Organization 2.4 |
| sn_csm_business_location | Business Location | Business Organization | Business Location 5.2 |
| sn_csm_business_location_internal | Internal Business Location (IBL) | Internal Organization | Business Location 5.2 |
| sn_csm_business_location_external | External Business Location (EBL) | External Organization | Business Location 5.2 |
| sn_outsourced_service_provider | Outsourced Service Provider | No change | - |
| sn_csm_service_organization_external_staff | Service Organization External Staff | External Organization Staff | Service Organization 2.4 |
|   | Service Organization Member | Organization Member | Service Organization 2.4 |
| service_organizations_offering_service | Service Organizations offering Service | Organizations offering Service | Service Organization 2.4 |
| service_organization_criteria | Service Organization Criteria | Organization Criteria | Service Organization 2.4 |
| service_organization_customer_criteria | Service Organization Customer Criteria | Organization Customer Criteria | Service Organization 2.4 |
| sn_csm_svc_org_member_responsibility | Service Organization Member Responsibility | Organization Member Responsibility | Service Organization 2.4 |
| sn_service_org.service_org_assignment_group | Service Organization Assignment Group | Organization Assignment Group | Service Organization 2.4 |
[Table 1. Renamed entities]

{#renamed-entities__table_ulw_tmd_d3c}

## Field label renaming {#renamed-entities__section_vlw_tmd_d3c}

The following foreign key field labels have been updated across impacted entities.  
Note:  
The entity name changes are effective from v2.4 of the Service Organization store app.
{#renamed-entities__table_wlw_tmd_d3c__entry__4}

| Table name | Field name | Previous label | New label |
|-|-|-|-|
| Service Organization | service_organization_parent | Parent Service Organization | Parent Organization |
| Service Organization External Staff | service_organization | Service Organization | Organization |
| Service Organization Member | service_organization | Service Organization | Organization |
| Case | requesting_service_organization | Requesting Service Organization | Requestor Organization |
| Case | service_organization | Service Organization | Provider Organization |
| Interaction | requesting_service_organization | Requesting Service Organization | Requestor Organization |
| Sold Product | provider_service_organization | Provider Service Organization | Seller Organization |
| Sold Product | service_organization | Service Organization | Buyer Organization |
| Install Base Item | service_organization | Service Organization | Buyer Organization |
| Install Base Item | provider_service_organization | Provider Service Organization | Provider Organization |
| Install Base Related Party | service_organization | Service Organization | Organization |
| Work Order | service_organization | Service Organization | Requestor Organization |
| Work Order | provider_service_organization | Provider Service Organization | Provider Organization |
| Customer Project | service_organization | Service Organization | Organization |
| Retail Organization | service_organization | Service Organization | Business Organization |
| Customer Service Organization | service_organization_path | Service Organization Path | Organization Path |
| Customer Service Organization | service_organization_code | Service Organization Code | Organization Code |
| Customer Service Organization | service_organization_served | Service organizations served | Organizations served |
| Responsibility Definition | service_organization | Service Organization | Business Organization |
| Responsibility Access Config | service_organization | Service Organization | Business Organization |
[ ]

{#renamed-entities__table_wlw_tmd_d3c}

Also, the Business Location Service Portal has been renamed to Business Organization Support Portal.