---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Customer contract form

# Customer contract form {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Customer Contracts and Entitlements application uses the Customer contract form to create customer contracts.
{#service-contract-form__table_jtd_tbk_bzb__entry__2}

| Field | Description |
|-|-|
| Name | The name of the customer contract. |
| Number | The internal unique identification number that is generated when the customer contract is created. This number isn't editable. |
| Contract Reference | The externally assigned identification number assigned to the customer contract. |
| Account | The name of the account associated with the customer contract. Note: * A customer contract can be associated with either an account or a consumer. * An account can be created if no account is found by selecting New on the Account form. For more information on the fields in the Account form, see [Account form](https://www.servicenow.com/docs/~DY2kYtyBC8GrQmemiKt2w "The Customer Service Management application uses the Account form to store customer account information."). {#service-contract-form__ul_mvp_zbk_bzb} |
| Consumer | The name of the consumer associated with the contract. Note: If no consumer record is found, you can create a consumer and add it to the customer contract. For more information, see [Create a consumer record](https://www.servicenow.com/docs/LJObv1TNeURzmWVSw2JiCQ "Consumer service agents and managers can create consumer records from the Customer Service Management application."). |
| State | The current state of the customer contract: * Draft * Active * Expired * Canceled * Suspended {#service-contract-form__ul_qwp_zbk_bzb} |
| Start date | The activation date of the customer contract. |
| End date | The date when the customer contract ends. |
| Renewal root | A customer contract can be renewed multiple times. Renewal root refers the customer contract reference of the first or base customer contract. |
| Renewed from | A customer contract can be renewed multiple times. Renewed from field refers to the previous customer contract that was renewed. |
[Table 1. customer Contract form]

{#service-contract-form__table_jtd_tbk_bzb}