---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Common attributes of service organizations

# Common attributes of service organizations {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
By using common attributes to establish a unified reference architecture and data model,
you can extend the Customer Service Management data model to support your service
organizations.  
Important:  
Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names.").

You can get use cases from industries like Financial Services Operations, Healthcare and Life Sciences, and Public Sector Digital Services, to capture common attributes for your architecture and data model. For example, a service
organization may want to capture attributes for bank branches, hospitals, and agencies. By capturing these common attributes across industries, you can create a unified reference architecture and data model that
avoids implementing the same attribute across different industries.

The following table lists the common attributes that have been identified across industries for the Organization Core \[sn_customer_service_organization\] table.
{#service-org-common-attributes__table_kdv_gfc_lvb__entry__2}

| Field Name | Description |
|-|-|
| Email | Primary email address for the service organization. |
| Identification number | ID that is used to identify the service organization. |
| Type | Type of primary service organization by industry. For example, branches, agencies, providers, stores, and so on. |
| Subtype | Organization types within the industry. For example, by using the Type and Subtype fields, you can select the multiple types to be used for your service organizations. |
[Table 1. List of common attributes]

{#service-org-common-attributes__table_kdv_gfc_lvb}