---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Track cases

# Track cases on the Business Location Service Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track cases on behalf of a business location against sold products deployed at a
business location, or against installed base items deployed at a business
location.  
Figure 1. My Lists widget on the Business Location Service Portal

Depending on the roles assigned to the logged-in user, the widget displays the following
filters.  
{#track-cases-for-blsp-portal__table_kzl_bqx_f5b__entry__2}

| My Lists filters | Description |
|-|-|
| All Cases | List of all the cases. |
| Action Needed | Cases in the Resolved state that are waiting for a customer response. |
| My Cases | Cases for myself. |
| My Requests | Cases that are created as a request. |
| Cases for Accounts | Cases created by the account contributor. |
| Cases for Consumers | Cases created by the consumer contributor. |
| My Cases for Business Locations | Cases created by the contributor user on behalf of their business locations. |
| All Cases for Business Locations | All cases created on behalf of the contributor users' business locations, independent of who created the case. |
[Table 1. My Lists widget filters]

{#track-cases-for-blsp-portal__table_kzl_bqx_f5b}
**Related concepts**   

* [Using the Business Location Service Portal](https://www.servicenow.com/docs/DhfIyGYYdhIgPR3zEFPC5g "Use the Business Location Service Portal (BLSP) available with the Customer Service Management (CSM) application as a one-stop shop to manage the internal and external organizations (formerly internal and external business locations).")