---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Use agent calendar

# Use the agent calendar {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Users with the agent calendar user role can add events to their personal calendar and
configure the calendar to show or hide different types of events.
**Related concepts**   

* [Configuring an agent calendar](https://www.servicenow.com/docs/h9Eipp_PAckcpb~Kcxz55g "Users with the agent calendar administrator role can perform several calendar configuration tasks.")
* [Managing agent calendar](https://www.servicenow.com/docs/MjndmNpsfFOcJF5GaimuIw "Customer service agents and field service technicians can use the agent calendar to see work schedules and assignments and also add personal events such as meetings or appointments.")