--- sourceDocument: Australia Customer Service Management sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Customer Service Management ft:clusterId : - csm bundleId : - csm workflow : - Customer and Industry --- # Using the Business Location Service Portal # Using the Business Location Service Portal {#ariaid-title1} Release version: Australia Updated March 12, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Using the Business Location Service Portal The Business Location Service Portal (BLSP), part of the Customer Service Management (CSM) application, serves as a centralized platform for managing both internal and external organizations (previously called business locations). It provides users with roles such as sncustomerservice.svclocationmanager, sncustomerservice.svclocationmanagercontributor, and admin the ability to efficiently oversee business locations, staff, cases, and knowledge resources. Show full answer Show less ## Key Features * **360º View of Business Locations:** Access comprehensive details including organization number, manager, address, related organizations, products, install base items, and cases. * **Staff Management:** Add and assign members to business organizations and buyer organizations, with role-based permissions controlling member assignment. * **Case Management:** Submit and track cases related to business organizations, sold products, or install base items deployed at service organizations. * **Knowledge Base Access:** Search and browse articles, view top-rated or most viewed content, and explore featured community articles to support customer service. * **Community Engagement:** Access the Community home page to ask questions, get answers, and participate in discussions with peers. * **Notifications:** View open case task notifications relevant to the user's roles and memberships, with quick access to all notifications. * **Search and Service Requests:** Search support articles and requests, report issues, request services, and register members at external organizations. ## Practical Use for ServiceNow Customers ServiceNow customers using BLSP can expect a streamlined experience for managing their business locations through a single portal. The portal enables efficient case reporting and tracking, staff member management with appropriate permissions, and easy access to knowledge resources and community support. This consolidates key customer service functions, improving visibility and operational control over business organizations and their related service instances. ## Additional Information * The portal reflects recent label changes in line with the Service Model Foundation renamed entities. * Only users with appropriate roles can assign members within buyer organizations. * Users can view a limited number of notifications directly and can access full notification lists as needed. * Related tasks include adding staff members and creating cases via the Business Organization Support Portal. Use the Business Location Service Portal (BLSP) available with the Customer Service Management (CSM) application as a one-stop shop to manage the internal and external organizations (formerly internal and external business locations). Important: Some table and field labels have been changed across recent releases. For a mapping of former labels to current labels, see [Service Model Foundation renamed Entities](https://www.servicenow.com/docs/GOd50bOlCGACQLLY5iN1tA "The renamed entities display several Service Model Foundation entities that are renamed, including the previous and current names."). As a user with the sn_customerservice.svc_location_manager, sn_customerservice.svc_location_manager_contributor, and admin role, you can use the Business Location Service Portal page to: * Get a 360º view of a business location. * Add and manage staff members. * Submit cases against business organizations (formerly business locations), sold products, or install base items deployed at a service organization. * Access Knowledge Base articles and engage with the community. {#using-blsp-portal__ul_gp1_3mx_25b} Figure 1. Business Location Service Portal From the Business Location Service Portal, you can access and use the following features: {#using-blsp-portal__table_fp4_mby_25b__entry__2} | UI component | Description | |-|-| | Support | Select Support to create a customer case. | | Knowledge | Selecting Knowledge on the header takes you to the kb_home page. You can search the Knowledge Base or view a list of top-rated or most viewed Knowledge Base articles. | | Cases | View the list of cases. | | Your Information | View the list: * Business Organizations - Here, you can view the list of: * Details * Organization number * Organization name * Manager name * City * Street * Parent Organization {#using-blsp-portal__ul_wlq_qfh_cjc} * Related Actions * Create Case * Add Member {#using-blsp-portal__ul_i2h_hhh_cjc} * Business Organization Details * Cases Requested * Members * Products * Install Base * Child Business Organizations * Child Business Locations {#using-blsp-portal__ul_zzl_rgh_cjc} * Cases Requested {#using-blsp-portal__ul_yvh_lgh_cjc} * Install Base- Here, you can view the list of: * Details * Name * Created * Buyer Organization * Buyer Organization Members {#using-blsp-portal__ul_wcv_chh_cjc} * Related Actions * Create Case * Assign member Note: Only users assigned with the manager role within their respective buyer organization can assign members. Once assigned, the member is displayed in the Buyer organization member field. Confirm that the Buyer organization field is filled. {#using-blsp-portal__ul_qvc_jhh_cjc} * Affected Install Bases {#using-blsp-portal__ul_gm2_chh_cjc} * Products * Details * Product * Buyer Organization * Buyer Organization Member {#using-blsp-portal__ul_opj_4hh_cjc} * Related Actions * Create Case * Assign member Note: Only users assigned with the manager role within their respective buyer organization can assign members. Once assigned, the member is displayed in the Buyer organization member field. Confirm that the Buyer organization field is filled. {#using-blsp-portal__ul_ppj_4hh_cjc} * Child Sold Products * Product Information * Cases * Install Base {#using-blsp-portal__ul_npj_4hh_cjc} {#using-blsp-portal__ul_zkf_bdh_cjc} | | Notification | Displays notifications for case tasks with the following criteria * State is Open. * Visible to customer check box is selected. * User has the Location manager Contributor (sn_customerservice.svc_location_manager_contributor), or Service Organization Contributor roles (sn_customerservice.service_organization_contributor). * User is a member of the business location for which the case task is created. {#using-blsp-portal__ul_tbh_qsb_b2c} You can view only 7 notifications in the notification tab. To view all the notifications for a case task, select View all notifications. | | Profile menu | Select your profile photo to either view your profile or log out. | | Search | Enables you to search support articles and requests. Enter a search term and select Search to view the search results. | | Browse Services | Select Browse Services to report an issue or request a service. Use the service to register a member at an external organization. | | View Articles | Explore the knowledge base to get the information. | | Ask the community | Provides access to the Community home page. You can use the community to ask questions and get answers, connect with people who share similar expertise, and join forums and participate in discussions. | | My Business Organizations | Get the 360º view of the business location. Use the feature to: * Add a member to an external organization. * Report cases on behalf of a business location. * Report cases against sold products deployed at a business location. * Report cases against install base items deployed at a business location. {#using-blsp-portal__ul_slr_rhy_25b} | | Featured Articles | View featured community content. | | Most Viewed articles | View a list of the most viewed articles. | [Table 1. Business Location Service Portal] {#using-blsp-portal__table_fp4_mby_25b} Depending on the configuration set by your administrator, you can perform the following tasks from the Business Location Service Portal: * Register and assign staff members to a business organization * Report cases on behalf of a business organization * Report cases against sold products deployed at a business organization * Report cases against install base items deployed at a business organization * Access knowledge base articles and frequently asked questions {#using-blsp-portal__ul_ly4_2py_25b} **Related concepts** * [Track cases on the Business Location Service Portal](https://www.servicenow.com/docs/2FwO4iEyh2HHQhenCeffdw "Track cases on behalf of a business location against sold products deployed at a business location, or against installed base items deployed at a business location.") **Related tasks** * [Add staff members to a business organization in the Business Organization Support Portal](https://www.servicenow.com/docs/NLCXx5CSxRkTPvYP9bCbIQ "Add users as staff members to a business organization (formerly business location) to support accounts, contacts, consumers, and households.") * [Create cases for a business organization in the Business Organization Support Portal](https://www.servicenow.com/docs/CDpmP7e_mOn4SaVW1Isjsg "As a staff member with the location agent role, create and manage cases for your business organizations (formerly business locations) from the Business Organization Support Portal (formerly Business Location Service Portal).")