---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View case and tasks

# View cases and tasks from the Consumer Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View your cases and tasks from the Consumer Portal, including case status, conversations with agents, and attached files.

## Before you begin

Role required: sn_customerservice.consumer

## About this task

Selecting a case or a task opens a form with the following sections:

* A conversation that displays the interaction between the consumer and the customer service agent.
* The action that must be taken on the consumer's part, such as accepting or rejecting a solution.
* The case details, including the case number and status.
* Any attached files.
{#view-cases-on-consumer-portal__ul_u41_yv1_cw}

## Procedure

1. Log in to the Consumer Portal.
2. Navigate to RequestsView submitted requestsView cases and tasks in the portal header to view a list of cases related to the current user.
3. Select any case to view more information about the case.
4. **Optional:** Enter a message for the agent and select Send.  
   Your message becomes part of the case conversation. All responses from the agent are also included in the conversation.
**Related tasks**   

* [Accept or reject a case solution from the Consumer Portal](https://www.servicenow.com/docs/l9IbMEHgdn8_l8UkiQRIqA "When an agent proposes a solution to your case, accept or reject it from the Consumer Portal to close or reopen the case.")
* [View all cases from the Consumer Portal](https://www.servicenow.com/docs/7j4Yyktjgz_~_VWbjnvZlw "View all cases submitted from the Consumer Portal, including case details, agent conversations, and current status.")

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