---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View or edit a consumer profile

# View or edit a consumer profile {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View and update your consumer profile, including personal information and contact details, from the Consumer Portal.

## Before you begin

Role required: sn_customerservice.consumer

## Procedure

1. Log in to the Consumer Portal.
2. Select your user name in the portal header and then select Profile.
3. To add a picture to your profile, select Upload Picture and select the image.
4. To update the personal information in your profile, including name, contact information, and address:
   1. Select the field.
   2. Enter the information in the pop-up window.
   3. Select Save.
   {#view-edit-consumer-portal-profile__substeps_cny_s2k_3w}
**Related topics**   

* [Soft PIN authentication](https://www.servicenow.com/docs/access?context=softpin-authentication&version=australia&pubname=australia-platform-security&ft:locale=en-US)