---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View or edit a consumer profile

# View or edit a consumer profile {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Registered users with the consumer role can view their consumer profiles, edit the
information as needed, and change passwords.

## Before you begin

Role required: sn_customerservice.consumer

## Procedure

1. Log in to the Consumer Service Portal.
2. Select your user name in the portal header and then select Profile.
3. To add a picture to your profile, select Upload Picture and select the desired image.
4. To update the personal information in your profile, including name, contact information, and address:
   1. Select the desired field.
   2. Enter the new information in the pop-up window.
   3. Select Save.
   {#view-edit-consumer-profile__substeps_cny_s2k_3w}
5. To change your password, select Change Password.  
   The Change Password link appears on the consumer profile when the Self-Service Password Reset plugin (com.snc.password_reset) is activated.
6. Fill in the fields on the Change Password pop-up window and select Update.
**Related tasks**   

* [Change your password from the Consumer Service Portal](https://www.servicenow.com/docs/7YhkFbyz1906rqDPeftwyg "Change your password from the consumer portal.")