---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View install base information as an account consumer

# View install base information as an account consumer {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track the instances provisioned for your account and which products or services run on them by viewing a list of install base items.

## Before you begin

Role required: sn_acct_consumer.consumer

## About this task

View the list of install base items information from the Customer Service Portal.  
Note:  
The Entitlements widget and the Contracts widget aren't visible for account consumers.

## Procedure

1. Navigate to the Customer Service Portal.
2. Select SupportInstall Base.  
   The system displays a list of install base items that belong to your account.
3. Select an install base to view its details.  
   Note:  
   The default view is the form view. If you switch to the list view, the Account and Consumer fields aren't displayed. See [Configure the Install Base items and Sold Products lists](https://www.servicenow.com/docs/06ZrXMePRX7g~QFxyZuHlg "Enable account consumers to view the Account, Contact, and Consumer fields for the customer self-service view.") for details.
{#view-install-base-for-account-consumers__steps_hk1_p45_shb}

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