---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Access your list of install base items

# Access your list of install base items from the Consumer Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View install base items registered to your account from the Consumer Portal, including details for each device or service.

## Before you begin

Install Customer Service Install Base Management (com.snc.install_base) app from [ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Role required: none

## About this task

Install base items are the devices or services registered to your account. Viewing them from the Consumer Portal lets you check details such as household and consumer associations, and access related cases for each item.{#view-install-base-items-from-consumer-portal__view-install-base-items-from-consumer-portal-context-1}

## Procedure

1. Log in to the Consumer Portal.
2. Navigate to My hubManage install base items.  
   In the header on the Consumer Portal, you can access a list of the install base items that are registered to you.  
   In the list layout for an install base item, the details that are related to consumers in the Household and Consumer fields are visible.  
   Note:  
   Only consumers with the appropriate roles can see the install base option in the support menu.
3. From the list, open an install base record to see all the details and cases for that install base item.
**Related tasks**   

* [Get product help from the Consumer Portal](https://www.servicenow.com/docs/ewmtza6RBo8HmTQIOo74Jg "Submit a case from the Consumer Portal to get help with a product question or issue.")
* [Register a product from the Consumer Portal](https://www.servicenow.com/docs/inNUJtZz3QfsrzgQoMb0Zg "Register a product on the Consumer Portal to track it in your account and access product-specific support.")

*[\>]: and then