---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Access your list of install base items

# Access your list of install base items from the Consumer Service Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View and manage the install base items registered to you from the Consumer Service Portal.

## About this task

Install base items represent the products and assets registered to your account. Use the Consumer Service Portal to review registered items, check their details, and access related cases. Only consumers with the appropriate roles can see the install base option in the support menu.

## Before you begin

Role required: sn_customerservice.consumer, sn_customerservice.consumer_contributor, and sn_customerservice.relationship_contributor

## Procedure

1. Log in to the Consumer Service Portal.
2. Navigate to SupportInstall Base.  
   In the header on the Consumer Service Portal, you can access a list of the install base items that are registered to you.

   In the list layout for an install base item, the details that are related to consumers
   in the Household and Consumer fields are visible. Only consumers with the appropriate roles can see the install base option in the support menu.
3. From the list, open an install base record to see all the details and cases for that install base item.
**Related tasks**   

* [Create a case from the Consumer Service Portal](https://www.servicenow.com/docs/8u14s7Ew41UFCA8NHLhcNQ "As a user with the consumer role, you can create cases from the Consumer Service Portal.")
* [Register a product from the Consumer Service Portal](https://www.servicenow.com/docs/QoRkkBbyadII5htTbuSmKA "Users with the consumer role can register their products from the Consumer Service Portal.")

*[\>]: and then