---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View orders

# View orders {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View your orders and order details from the Consumer Portal using the Order Management app.

## Before you begin

Install Order Management (com.sn_ind_tmt_orm) app from [ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Role required: none

## Procedure

1. Navigate to the Consumer Portal.
2. Navigate to RequestsView submitted requestsView orders in the portal header.

## Result

You can view the list of orders. Select any order to view its
details.
**Related tasks**   

* [Request an item or service from the Consumer Portal](https://www.servicenow.com/docs/Fclt~aVWtXlBMrmX95rjlQ "Submit a request for an item or service from the Consumer Portal service catalog.")

*[\>]: and then