---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# View publication

# View a publication on the Consumer Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
View publications on the Consumer Portal to read targeted communications and download any associated attachments.

## Before you begin

Role required: sn_customerservice.consumer or sn_customerservice.unified_consumer

## About this task

The Publications link on the Consumer Portal displays a list of current publications that is sorted by publication number.  
Note:  
After a publication reaches its expiration date, it's automatically removed from the Publications list.

## Procedure

1. Navigate to the Consumer Portal.
2. Navigate to ResourcesPublications in the header.  
   This displays a list of current publications. The information displayed for each publication includes the title, publish date, expiration date, and a brief description.
3. Search the Publications list by entering a search term in the search field.
4. Select a publication name to open.
5. Select the attachments to download from the pop-up window, if the publication has attachments.
6. Close the pop-up window.
7. Select the return arrow at the top of the publication to return to the Publications list.
**Related tasks**   

* [Search the Knowledge Base on Consumer Portal](https://www.servicenow.com/docs/dvR3heZGGZlaOB6Q1wbTVA#t_SearchTheKnowledgeBase-consumer-portal "Search the knowledge base from the Consumer Portal to find articles, browse by product category, or view featured and popular content.")

*[\>]: and then