---
sourceDocument: Australia Customer Service Management
sourceDocumentLink: https://www.servicenow.com/docs/r/australia/customer-service-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Customer Service Management

ft:clusterId :

    - csm

bundleId :

    - csm

workflow :

    - Customer and Industry


---

# Walk-up Check-in

# Walk-up Check-in on Consumer Portal {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Schedule a walk-up appointment at a service center from the Consumer Portal.

## Before you begin

Install Walk-up for CSM (com.snc.walkup_for_csm) app from [ServiceNow store](https://store.servicenow.com/sn_appstore_store.do#!/store/home).

Role required: sn_customerservice.consumer or sn_customerservice.unified_consumer

## About this task

Walk-up check-in lets you schedule an in-person appointment at your nearest service center directly from the Consumer Portal. The portal detects your location and displays available service centers so you can choose a convenient time slot.{#walkup-checkin__walkup-checkin-context-1}

## Procedure

1. Navigate to the Consumer Portal.
2. Navigate to RequestsSubmit a requestWalk-up check in in the portal header.  
   The application searches for your nearest service center.
3. Schedule an appointment.  
   For details, see [Schedule appointments or join a queue from the Self Service portals](https://www.servicenow.com/docs/o3FOv3Wc6EzLomG47cKPog "Customers must invest time in coming to a physical location for service. The ability to book appointments at a specific time helps plan visits to the service location. A slot is pre-assigned based on the appointment booking.").
**Related tasks**   

* [Get product help from the Consumer Portal](https://www.servicenow.com/docs/ewmtza6RBo8HmTQIOo74Jg "Submit a case from the Consumer Portal to get help with a product question or issue.")

*[\>]: and then