--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined Adoption Services release notes for upgrades from Xanadu to Australia # Combined Adoption Services release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined Adoption Services Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document covers Adoption Services updates for ServiceNow customers upgrading from the Xanadu release family through to Australia. It provides a comprehensive view of new features, changes, deprecations, activation details, and accessibility improvements relevant for Adoption Services across these releases. The notes highlight key enhancements that improve user guidance, experience, and integration within the ServiceNow platform. Show full answer Show less ## Key Features * **Guided Setup Enhancements:** Starting with Yokohama, new capabilities include creating additional tasks using page macroponents, assigning and transferring Guided Setup tasks, setting mandatory steps, and supporting multi-run executions. The Guided Setup player experience has been modernized with Playbooks backend integration, providing a more streamlined and visually enhanced UI. * **Dynamic Guidance (Australia):** Fully embedded in the product, Dynamic Guidance offers contextual assistance directly within workflows, enabling users to access relevant information without leaving their tasks. * **Help Center Improvements:** Introduced in Yokohama and Zurich, the Help Center now prominently features Guided Tours, supports detachable and resizable panels, and includes the What's New feature to keep users informed of updates. Guided Tours also adapt to dark and light themes and are accessible across various scoped applications. * **Theme and UI Updates:** The Coral theme became the default for new portals and experiences in Zurich, with dark theme options for web and mobile. Onboarding modals now visually align with the selected instance theme, enhancing UI consistency. * **Role Updates:** The `sndynguidanceuser` role now automatically includes the `genaiadmin` role, simplifying role assignments related to Dynamic Guidance. ## Changes * The Guided Setup player backend transitioned to leverage Playbooks technology, enabling advanced features like conditional flows and enhanced activity definitions. * Help Center and Guided Tours have been enhanced for better accessibility, including keyboard navigation, screen reader support, and dynamic page titles. * Guided Tours are more discoverable within the Help Center and support theme-based color schemes, improving user engagement and accessibility. ## Deprecations and Removals * Starting with Australia, Guided Setup is marked for future deprecation. It will be hidden and no longer activated on new instances but remains supported for existing customers. * No features were removed across the releases from Xanadu to Australia. ## Activation and Requirements * Adoption Services is enabled by default as a ServiceNow AI Platform feature across all releases from Xanadu to Australia. No manual activation is required. * There are no additional requirements or specific browser changes introduced for Adoption Services during these releases. ## Accessibility * Guided Tours have been improved with enhanced accessibility features such as descriptive page titles and keyboard assistance for required fields and UI controls, ensuring compliance and better user experience for all users. ## Practical Impact for ServiceNow Customers Customers upgrading to Australia can expect a more integrated and user-friendly Adoption Services experience, with embedded Dynamic Guidance assisting users contextually within workflows. The enhanced Guided Setup powered by Playbooks enables more flexible and interactive onboarding and task execution. Help Center and Guided Tours improvements facilitate easier discovery and accessibility of help content. While Guided Setup continues to be supported, customers should plan for its eventual deprecation. The default activation of Adoption Services ensures a seamless upgrade without additional configuration. Consolidated page of all release notes for Adoption Services from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family Adoption Services release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading Adoption Services to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-adoptionservices-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for Adoption Services. {#dfrn3-adoptionservices-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Create additional tasks under Guided Setup using page macroponent as an app owner. You can also access and execute these tasks with an admin role.Add new steps to guided setups in progress during Playbook Experience. | | Zurich | [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=zurich&ft:locale=en-US) : Find the available Guided Tours that are now prominently listed in the Help Center.View the state of the Guided Tours in progress, in the Help Center. Any other help content is hidden when the tour is running. These enhancements are applicable across workspaces. | | Australia | [Using Dynamic Guidance](https://www.servicenow.com/docs/access?context=using-dynamic-guidance&family=australia&ft:locale=en-US) : Dynamic Guidance provides an assistance that is fully embedded within the product, enabling users to access relevant information without navigating away from their Workflow. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing Adoption Services features. {#dfrn3-adoptionservices-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | [\[Placeholder link text to key guided-setup\]](https://www.servicenow.com/docs/access?context=guided-setup&family=xanadu&ft:locale=en-US) : Use the new Guided Setup player process backend powered by the Playbooks backend. App development team admins that create Guided Setups for their products now have all capabilities that are part of the Playbooks. This change creates a similar Guided Setup player experience with new visual enhancements to the UI. [Create a guided setup](https://www.servicenow.com/docs/access?context=create-guided-setup&family=xanadu&ft:locale=en-US) : Use the new capabilities offered with the Playbooks (PAD) backend to define the activities that PAD can support in addition to the existing activities of the Guided Setup builder. For example, you can use Conditional Flow, which would be introduced in the Guided Setup flow. | | Yokohama | [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Choose from the playbook player and Next Experience and explore improved navigation across Guided Setup activities. [Guided Setup](https://www.servicenow.com/docs/access?context=guided-setup&family=yokohama&ft:locale=en-US) : Assign and transfer Guided Setup tasks to relevant users, for execution. This capability requires admin roles.Set Guided Setup steps as mandatory by disabling the skip action.You can now run the Guided Setup player or builder multiple times.Select the multi-run feature while you're configuring and executing the tasks multiple times. [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US) : The Help Center panel is now attachable and detachable from the header. You can also drag and resize it after you detach it. This feature is available with a keyboard, for accessibility support. [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US) : Guided Tours is now accessible in dark and light themes. This capability now inherits any theme-based color and scheme that you select. [Help Center](https://www.servicenow.com/docs/access?context=help-center&family=yokohama&ft:locale=en-US) : Navigate to What's New within the Help Center panel across all experiences, including Core UI. Starting in the Yokohama release, configuration support for this new feature is available in classic and custom pages.This feature isn't supported for non-Polaris users. [Embedded Help](https://www.servicenow.com/docs/access?context=embedded-help&family=yokohama&ft:locale=en-US) : Import non-English content without overriding the last uploaded language content. [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=yokohama&ft:locale=en-US) : Create, edit, or delete Guided Tours from any scoped application including ServiceNow AI Platform. | | Zurich | [genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=zurich&ft:locale=en-US) : The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted. Easy discoverability of [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US) : Guided Tours are now prominently displayed on the Help Center, making them easier to find. Based on your role, you will have access to guided tours that provide an interactive experience, allowing you to engage directly with the application. Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. For existing customers who upgrade to Zurich, use [Theme Builder to publish Coral theme to your instance](https://www.servicenow.com/docs/access?context=tb-apply-theme&family=zurich&ft:locale=en-US) or [add Coral theme to the Next Experience UX Parent App Theme table](https://www.servicenow.com/docs/access?context=configure-presentation-order-of-themes&family=zurich&ft:locale=en-US). [Onboarding modals](https://www.servicenow.com/docs/access?context=next-experience-onboarding&family=zurich&ft:locale=en-US) : The images in the Onboarding modals now match the theme of the instance that you choose, whether dark, light, or coral to provide a visually cohesive experience. | | Australia | [genai_admin role in Dynamic Guidance](https://www.servicenow.com/docs/access?context=configure&family=australia&ft:locale=en-US) : The sn_dyn_guidance_user role now includes the role. When you assign sn_dyn_guidance_user to a user, the genai_admin role is automatically granted. | [ ] ## Removed Between your current release family and Australia, some Adoption Services features or functionality were removed. {#dfrn3-adoptionservices-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some Adoption Services features or functionality were deprecated. {#dfrn3-adoptionservices-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | Starting with the Australia release, Guided Setup is being prepared for future deprecation. It will be hidden and no longer activated on new instances but will continue to be supported. For details, see the [Deprecation Process \[KB0867184\]](https://support.servicenow.com/kb_view.do?sysparm_article=KB0867184) article in the Now Support Knowledge Base. | [ ] ## Activation information Review information on how to activate Adoption Services. {#dfrn3-adoptionservices-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Adoption Services is a ServiceNow AI Platform feature that is active by default. | | Yokohama | Activation information : Adoption Services is a ServiceNow AI Platform feature that is provided with the plugins, by default. You don't need to activate this feature. Important: Adoption Services is available in ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Adoption Services is active by default with the plugins. Do not activate this feature explicitly. | | Australia | Activation information : Adoption Services is a ServiceNow AI Platform feature that is active by default. | [ ] ## Additional requirements If any additional requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__62} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__72} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for Adoption Services, such as specific requirements or compliance levels. {#dfrn3-adoptionservices-summary__entry__82} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=zurich&ft:locale=en-US) : Guided Tours is enhanced with more accessibility features including: * Descriptive page titles * Keyboard assistance for suggesting required fields through screen reader * Keyboard assistance for focussed user interface controls like, tool tip icons and check-boxes | | Australia | Accessibility information : [Guided Tours](https://www.servicenow.com/docs/access?context=guided-tours&family=australia&ft:locale=en-US) : Guided Tours is enhanced with more accessibility features including: * Descriptive page titles * Keyboard assistance for suggesting required fields through screen reader * Keyboard assistance for focused user interface controls like, tool tip icons and check-boxes | [ ] ## Localization information If there are specific localization considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__92} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for Adoption Services we have noted them here. {#dfrn3-adoptionservices-summary__entry__102} | Release | Release notes | |-|-| | Xanadu | * Experience the new UI and features available in the Guided Setup builder powered by Playbooks. * Use the new Guided Setup player process, which is powered by Playbooks and provides a more streamlined experience and enhanced UI. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Execute Guided Setup in every domain, with guided setup player roles. * Experience the Guided Tours in dark and light themes. * Execute Guided Tours from any scoped application route. * Explore the What's New feature that's available in Help Center for all experiences. * Use the new Help Center UI features that provide a more enhanced experience. * Explore the enhanced Guided Setup that support running it multiple times. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=zurich&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. * Use Onboarding modals that now align with the theme of the chosen ServiceNow® instance. * Discover and select Guided Tours from the list that is available in Help Center. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=zurich&ft:locale=en-US) for more information. | | Australia | Explore Dynamic Guidance within [In-product help](https://www.servicenow.com/docs/access?context=inproduct-help&family=australia&ft:locale=en-US) features of [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) as the proactive AI assistant that generates an engaging voice based, step by step guidance, dynamically, across platforms. See [Adoption services](https://www.servicenow.com/docs/access?context=adoption-services&family=australia&ft:locale=en-US) for more information. | [ ]