--- sourceDocument: australia Combined Product Files sourceDocumentLink: https://www.servicenow.com/docs/r/australia/delta-xanadu-australia Release : - australia ft:locale : - en-US ft:publication_title : - australia Combined Product Files ft:clusterId : - delta3ax bundleId : - delta3ax --- # Combined AIOps LEAP release notes for upgrades from Xanadu to Australia # Combined AIOps LEAP release notes for upgrades from Xanadu to Australia {#ariaid-title1} Release version: Australia Updated October 8, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 minutes to read Summarize ![AI sparkle icon](https://servicenow.com/docs/portal-asset/ai-sparkle-icon) Summarized using AI This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete. ## Summary of Combined AIOps LEAP Release Notes for Upgrades from Xanadu to Australia This consolidated release notes document assists ServiceNow customers in preparing for upgrading AIOps LEAP from the Xanadu release family through to Australia. It summarizes new features, changes, activation steps, and other relevant information across the intermediate releases Yokohama and Zurich, focusing on enhancements that improve incident management, automation, and user experience. The Australia release itself contains no new updates or changes but finalizes the cumulative improvements from prior releases. Show full answer Show less ## New Features * **Incident Clustering and Summaries (Xanadu, Yokohama):** AIOps LEAP intelligently groups IT incidents by description and assignment group, using historical data to provide comprehensive, actionable summaries that support decision-making and knowledge retention. * **Automation Opportunities (Xanadu, Yokohama):** Leveraging the ServiceNow® Group Action Framework (GAF), AIOps LEAP analyzes incident data like work notes and resolution notes to cluster incidents and identify automation opportunities, helping solve recurrent issues efficiently. * **Automation Recommendations and Playbook Generation (Xanadu, Yokohama):** The platform detects frequent issues and recommends automation actions, generating detailed playbooks from historical workflows. These playbooks serve as a knowledge base and facilitate cross-team collaboration even without formal playbook creation. * **Enhanced Opportunities Page (Xanadu, Yokohama):** The opportunities user interface was redesigned for better usability, allowing all opportunities to be loaded and all cards to be selected for easier management. * **New AI Model Providers (Zurich):** Support for third-party generative AI models was expanded to include Google Gemini and AWS Claude alongside existing Now LLM Service and Azure OpenAI options, enhancing AI capabilities within LEAP. ## Changes * **Pinning Automation Opportunities (Yokohama):** Users can pin key automation opportunities to streamline access and research. * **Automation Feedback and Tracking (Yokohama):** Feedback on resolution steps and playbooks can be submitted and all automation activities are tracked for performance and improvement insights. * **Custom Filters (Yokohama):** Filter settings on dashboards for automation opportunities and playbooks can be customized and retained across sessions for personalized analysis. * **Coral Theme (Zurich):** A new default Coral theme with brand-neutral illustrations and a dark mode option was introduced for portal, web, and mobile experiences, enhancing visual accessibility and user experience. ## Activation Information To activate AIOps LEAP, customers need to request installation from the ServiceNow Store. Activation can be performed via: * The Workspaces interface by selecting AIOps LEAP and activating through the Now Assist Admin Workspace. * The Now Assist Admin by navigating to Admin \> Now Assist Admin \> Now Assist Skills under ITOM and choosing Activate AIOps LEAP. Zurich release requires installing ServiceNow Otto for IT Operations Management from the ServiceNow Store for playbook generation capabilities. Dependencies include Now Assist for Platform and optionally Now Assist for Creator. ## Additional and Accessibility Information * **Dependencies:** Now Assist for Platform is required; Now Assist for Creator is optional but recommended for enhanced functionality. * **Accessibility:** The Coral theme introduces a dark mode option for web and mobile, improving readability and reducing eye strain. * **Browser Requirements and Localization:** No changes or specific requirements were introduced across these releases. ## Removed and Deprecated Features No features or functionalities were removed or deprecated from Xanadu through Australia releases, ensuring stability and continuity in customer operations. ## Practical Benefits for ServiceNow Customers * Improved incident management through intelligent clustering and summarization, enabling faster root cause identification and resolution. * Enhanced automation capabilities with the ability to identify automation opportunities, generate actionable playbooks, and track feedback for continuous improvement. * Expanded AI integration options, increasing flexibility in leveraging generative AI models for incident resolution and operational efficiency. * More user-friendly interfaces and themes that improve usability and accessibility across devices. * Clear activation and upgrade paths with dependencies and requirements explicitly outlined for a smooth transition. Consolidated page of all release notes for AIOps LEAP from Xanadu to Australia. ## How to use this page To help you prepare for your upgrade, we have combined the cross-family AIOps LEAP release notes onto one page. Read this summary of the new features, changes, and updated information for your product from Xanadu to Australia. Tip: If there were no updates for a release notes section in a certain family release, we included a short note for your reference. For example, if a product did not have any updates in Tokyo, the row says "No updates for this release." ## Important information for upgrading AIOps LEAP to Australia Before you upgrade to Australia, review these pre- and post-upgrade tasks and complete the tasks as needed. {#dfrn3-aiopsleap-summary__entry__2} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## New features Between your current release family and Australia, new features were introduced for AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__12} | Release | Release notes | |-|-| | Xanadu | [Incident clustering and comprehensive summaries](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=xanadu&ft:locale=en-US) : AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge. [Group incidents to create automation opportunities](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=xanadu&ft:locale=en-US) : AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents. [Automation recommendations and playbook generation](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=xanadu&ft:locale=en-US) : AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform. [Enhanced opportunities page](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=xanadu&ft:locale=en-US) : Enhancements \& Design changes to load all opportunities and enable to select all cards. | | Yokohama | [Enhanced opportunities page](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : Enhancements \& Design changes to load all opportunities and enable to select all cards. [Incident clustering and comprehensive summaries](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : AIOps LEAP smartly categorizes IT incidents based on short descriptions and assignment groups. It uses historical data to get a deeper understanding of issues and summarizes them into actionable resolutions. AIOps LEAP consolidates information from different incidents to help with decision making and serves as a repository of knowledge. [Group incidents to create automation opportunities](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : AIOps LEAP uses the ServiceNow® GAF (Group Action Framework) plugin to organize and group incidents based on specific parameters. These groups are clusters or automation opportunities. They are created by analyzing incident data such as work notes and resolution notes. AIOps LEAP uses these automation opportunities to generate resolution steps to help solve similar future incidents. [Automation recommendations and playbook generation](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : AIOps LEAP identifies frequent issues and offers automation recommendations to address them. It streamlines and optimizes operational processes by creating actionable playbooks based on historical data and resolution workflows. Additionally, it builds a knowledge base by documenting workflows and solutions through detailed resolution steps, enabling further analysis, learning, and continuous improvement. These resolution steps can be shared across teams to facilitate collaboration and enhance operational efficiency, even without formal playbook creation. Thus, automated playbook generation is a valuable output of the AIOps LEAP platform. | | Zurich | [New third-party AI model provider options available for all AI applications](https://www.servicenow.com/docs/access?context=exploring-large-language-models&family=zurich&ft:locale=en-US) : Google Gemini and AWS Claude are available for generative AI skills and AI agents, in addition to Now LLM Service and Azure OpenAI. | | Australia | No updates for this release. | [ ] ## Changes Between your current release family and Australia, some changes were made to existing AIOps LEAP features. {#dfrn3-aiopsleap-summary__entry__22} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | [Pin automation opportunities](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : You can pin the automation opportunities required for ease of access and research. [Automation feedback and tracking](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : You can provide your feedback on the available resolution steps and playbooks. Each activity on the automation activity is tracked and recorded. [Filters for automation opportunities and playbooks](https://www.servicenow.com/docs/access?context=aiops-leap-features&family=yokohama&ft:locale=en-US) : You can customize filters on the automation opportunity dashboard to filter them according your requirement for analysis. These filters are retained even when the page is refreshed. | | Zurich | Coral theme : Coral is now the default theme for new portal, web, and mobile experiences with Next Experience or Core UI enabled. This theme provides a fresh look and feel, featuring brand-neutral illustrations to enhance your user experience. A dark theme option is available for web and mobile experiences. | | Australia | No updates for this release. | [ ] ## Removed Between your current release family and Australia, some AIOps LEAP features or functionality were removed. {#dfrn3-aiopsleap-summary__entry__32} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Deprecations Between your current release family and Australia, some AIOps LEAP features or functionality were deprecated. {#dfrn3-aiopsleap-summary__entry__42} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Activation information Review information on how to activate AIOps LEAP. {#dfrn3-aiopsleap-summary__entry__52} | Release | Release notes | |-|-| | Xanadu | Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=xanadu&ft:locale=en-US). Use one of the following steps to activate AIOps LEAP.{#dfrn3-aiopsleap-summary__entry__56} | Activate from | Steps | |-|-| | Workspaces | 1. Select Workspaces on top, select AIOps LEAP. 2. Select Now Assist Admin Workspace, select Activate. | | Now Assist Admin | 1. Select AdminNow Assist AdminNow Assist Skills 2. In the navigation pane, select ITOM. 3. Select Activate AIOps LEAP. | [Table 1. Activate AIOps LEAP] | | Yokohama | Activation information : Install AIOps LEAP by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=yokohama&ft:locale=en-US). Use one of the following steps to activate AIOps LEAP.{#dfrn3-aiopsleap-summary__entry__64} | Activate from | Steps | |-|-| | Workspaces | 1. Select Workspaces on top, select AIOps LEAP. 2. Select Now Assist Admin Workspace, select Activate. | | Now Assist Admin | 1. Select AdminNow Assist AdminNow Assist Skills 2. In the navigation pane, select ITOM. 3. Select Activate AIOps LEAP. | [Table 2. Activate AIOps LEAP] Important: AIOps LEAP is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Zurich | Activation information : Install AIOps LEAP by requesting ServiceNow Otto for ITOM from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/access?context=sn-store-release-notes&family=zurich&ft:locale=en-US). Important: AIOps LEAP is available under ServiceNow Otto for IT Operations Management (ITOM) in the ServiceNow Store. For details, see the "Activation information" section of these release notes. | | Australia | No updates for this release. | [ ] ## Additional requirements If any additional requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__74} | Release | Release notes | |-|-| | Xanadu | You should have the following dependencies installed: * Now Assist for Platform * Now Assist for Creator (optional) | | Yokohama | Additional requirements : You should have the following dependencies installed: * Now Assist for Platform * Now Assist for Creator (optional) | | Zurich | Additional requirements : You should have ServiceNow Otto for Creator installed to generate playbooks. | | Australia | No updates for this release. | [ ] ## Browser requirements If any specific browser requirements were introduced or changed for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__84} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Accessibility information Review details on accessibility information for AIOps LEAP, such as specific requirements or compliance levels. {#dfrn3-aiopsleap-summary__entry__94} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | Accessibility information : Dark theme : The new Coral theme includes a dark theme option for web and mobile experiences. This option is commonly used to alleviate eye strain and improve readability. | | Australia | No updates for this release. | [ ] ## Localization information If there are specific localization considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__104} | Release | Release notes | |-|-| | Xanadu | No updates for this release. | | Yokohama | No updates for this release. | | Zurich | No updates for this release. | | Australia | No updates for this release. | [ ] ## Highlight information If there are specific highlight considerations for AIOps LEAP we have noted them here. {#dfrn3-aiopsleap-summary__entry__114} | Release | Release notes | |-|-| | Xanadu | * Automation feedback and tracking for automation opportunities * Pin Automation Opportunities for ease of analysis * Customize filters for Automation Opportunities and published playbooks. * Customize columns on the Automation Opportunities and published playbooks pages. * Use published LEAP in SOW to resolve a new incident quickly. * Use a value dashboard for performance analysis and enhancement. See [AIOps Learning Enhanced Automation Playbook (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&family=xanadu&ft:locale=en-US) for more information. | | Yokohama | * Automation feedback and tracking for automation opportunities * Pin Automation Opportunities for ease of analysis * Customize filters for Automation Opportunities and published playbooks. * Customize columns on the Automation Opportunities and published playbooks pages. * Use published LEAP in SOW to resolve a new incident quickly. * Use a value dashboard for performance analysis and enhancement. See [AIOps Learning Enhanced Automation Playbook (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&family=yokohama&ft:locale=en-US) for more information. | | Zurich | Use Google Gemini, Azure OpenAI, and Anthropic LLM in AIOps LEAP in addition to Now LLM Service. See [Learning Enhanced Automation Platform (LEAP)](https://www.servicenow.com/docs/access?context=aiops-leap&family=zurich&ft:locale=en-US) for more information. | | Australia | No updates for this release. | [ ] *[\>]: and then